Creating A Patient-Centric Digital Care Platform For Sydney Children’s Hospitals Network
Problem
The Sydney Children’s Hospitals Network (SCHN), Australia's largest paediatric healthcare provider, faces rising cost and complexity challenges in meeting rising patient expectations, integrating technology, managing data, and ensuring equal access for all groups.
Pressure
The pressure to deliver patient-centered care arises from managing a complex and high volume network — over 150,000 children, including 56,000 admissions and more than 97,000 emergency visits occur each year across Westmead and Randwick campuses. The challenge to deliver stress-free support is amplified for parents/carers of chronic and complex children with multiple records, appointments and sources of data.
Solution
Our real-world learnings from patient and carer engagements were translated into a robust set of tools and frameworks:
Personas, Universal Insights and Key Themes representing the needs, expectations and challenges of individual patient and carer profiles.
Comprehensively Mapped User Journeys, Full Executional Guidelines, Design Specifications and Product Roadmap to guide final app development.
Impact
Improved patient care for chronic and complex children, removing stress for thousands of families and children when they need it most. The application streamlines proccesses for care profressionals saving hours of adminsitrative time. Our patient-driven approach has been recognised internationally – winning the “Engage Your Patients” category at the 2018 Microsoft Health Innovation Awards, announced at the HIMSS18 conference in Las Vegas.